Couple’s Franchise Success Story with Fibrenew

We recently interviewed Stephanie and Warren Rosenthal, the dynamic husband and wife team behind Fibrenew’s successful Indianapolis Metro North franchise. Stephanie and Warren have been happily married for 23 years. When they’re not busy providing top-notch repair service for a growing, upper market clientele, the couple homeschool their two teenagers, and still find time for weekly outdoor adventures like hiking and kayaking. Joining the Fibrenew family is not this couple’s first entrepreneurial effort either–they previously owned a window cleaning business in the same region. If you wonder what it takes to share the responsibility of running a business as a couple, while retaining the ability to put time with family first, you’ll definitely want to check out Stephanie and Warren’s story:

Finding Fibrenew

 When asked how they first became aware of Fibrenew, Warren recounts how he was in the middle of a career change. He had acquired his real estate licence, and after a little while realized it wasn’t quite the right fit. They were also doing some investing and fixing up rental properties at that point. Approaching their anniversary, they decided to treat themselves by fixing up their torn Natuzzi leather sofa. When the Fibrenew technician came out to service it, they were intrigued and asked lots questions about the business model. Warren dug a little bit deeper with some online research and discovered their region was an available Fibrenew territory. They did their homework and before long it was clear they had a new calling.

Challenges Along the Way
To their advantage, the Rosenthals had an existing knack for running a service-based business from their time working in residential window cleaning. However, taking on Fibrenew’s product knowledge was a bit daunting at the start. There was plenty of information to digest–everything from color matching to organizing their first shipment of supplies. It was challenging, but exciting too, and they got the hang of it all pretty quickly. Warren had received his technical training at this stage, but Stephanie had not. Her training turned out to be of a more direct nature. She learned the trade by observing Warren at work. Now she can readily answer any customer’s question when she’s fielding inquiries and setting up appointments. Read more of the story here!

Franchise Success Story: Lynn & Rick Halpin of Fibrenew Upstate

This month, we caught up with Fibrenew power couple, Lynn and Rick Halpin for a chat. We checked in with the husband and wife team to learn how they got on board as franchise owners back in 2009 and how they’ve been running their business in the mean time. The Halpin’s business took off (despite the downward economy at the time) and has been growing ever since–a true entrepreneurial success story. Lynn and Rick had the option to handpick their preferred location, and chose to open up South Carolina’s first-ever Fibrenew in the Easley area. Easley, just west of Greenville, is one of the fastest growing cities in the U.S. The two happily share the wisdom they’ve picked up along their way, and talk about the benefits and flexibility their investment has afforded them. If you’re considering a franchise of any kind, or even joining the Fibrenew family, we invite you to read on!

Finding Fibrenew

Out of university in the 1970s, and armed with a Biology-Chemistry degree, Rick went to work in South Carolina’s booming textile industry. He became a management trainee at a global textile manufacturer, working his way up to VP of Operations, overseeing the North American and Asian markets. The job brought him and the family to many new places; including a stretch of time in beautiful Melbourne, Australia. Years in the field of dyeing and finishing textiles helped him amass ample knowledge of color and color matching. His expertise has been handy, since distinguishing colors is essential to running a successful leather repair business. Though you don’t necessarily need to have 15+ years experience in textiles to run a Fibrenew franchise, it certainly hasn’t hasn’t hurt!

Lynn, started her professional journey in South Carolina as well, working as an Executive Assistant to the VP of Sales and Marketing for a medical-surgical company. She spent much of her time organizing events and conventions, and stayed busy even when the family moved to Australia. They were raising two children at this point, and she cheerfully jokes about being the family’s “tourism director” while abroad. She put her planning and organizational skills to good use volunteering with the philanthropic American Women’s Association, coordinating major fundraisers for the Royal Children’s Hospital. Eventually, they returned to the U.S., taking up residence in Raleigh, North Carolina. At the time, Lynn was the sole-proprietor of a restaurant-advertising business which she was actively managing up until just recently.

“Everybody will need the services of a company like Fibrenew in their life, probably multiple times.”

– Rick Halpin
Franchise Owner, Fibrenew Upstate

Rick was contemplating his next career step, when a colleague asked if he’d ever considered investing in a franchise. They attended to a tradeshow together, and Fibrenew was there. Though Rick looked at other franchises, he kept returning to the Fibrenew business model–as he aptly puts it “Everybody will need the services of a company like Fibrenew in their life, probably multiple times.” One weekend, while Rick was in Calgary for a training session designed for new franchise owners, Lynn was busy back home, working to sell their house. To their delight, it sold immediately after its first showing. It seemed like everything was falling into place, and they took the quick sale of the house as a positive sign about their new direction... more of the interview here!